Being a real estate agent can be a challenging and demanding position. In order to be successful in this business, an agent has to possess strong work ethic and be dedicated to customer service. The following quotes offer real insight into the sometimes high-stress world of being a real estate agent.
“If you are not taking care of your customer, your competitor will.”
– Bob Hooey
Agents have to be willing to not only provide excellent service, they need to go above and beyond for each and every client. That means answering calls when it’s not the most convenient time, sending follow up emails, responding quickly to clients, and being willing to sacrifice your own personal time off work to make an impression.
“In the real estate business, you learn more about people, and you learn more about community issues, you learn more about life, you learn more about the impact of government, probably than any other profession that I know of.”
– Johnny Isakson
Any good real estate professional takes the time to know their properties, but the great ones research areas around the property and know the ins and outs of that community. They can answer questions about property taxes without looking at a sheet and can visualize what the area will look like in the coming years because of new government projects in the works or property management company’s plans.
“To build a long-term, successful enterprise, when you don’t close a sale, open a relationship.”
– Patricia Fripp
Whenever you meet a prospective client, instead of thinking of them as a customer think of them as your boss. They’ll be the ones that decide how much you are compensated and it’s always a good idea to not burn bridges. While working with a client, every real estate agent knows the importance of treating them well and trying to close a deal, but what not every agent knows is to keep in touch with them even after the sale and even if they didn’t end up buying a property.
“To give real service, you must add something which cannot be bought or measured with money, and that is sincerity and integrity.”
– Douglas Adams
Clients aren’t fools; they know when an agent is being insincere and ingenuine. Every real estate transaction should be preceded with genuine advisement from the agent. Thinking of your bottom line is essential, but excellent agents can blend their needs with the needs of the client, always keeping their service at a top priority.